Experience of care

Monitors how patients, service users, and staff experience NHS services, including patient satisfaction, access to primary care, staff advocacy, complaints handling, and the flow of patients through services. These metrics help assess whether care is responsive, person-centred, and delivered in a way that supports positive experiences and timely transitions through the healthcare system.

Showing data for the current quarter - Q1 2026/27

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Domain summary

Average score
2.59

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Domain summary

Average score
Quartile

Domain metrics

Metric	Sub-domain	Value	Compared to Q2 2025/26	National benchmark	Score	Rank

Domain metrics

Domain metrics showing metric name, sub-domain, value, national benchmark, score, and rank

CQC inpatient survey satisfaction rate	Experience			2
NHS staff survey advocacy rate Score	Experience	6.28 out of 10		3.19	98

Experience of care – University Hospitals Of Derby and Burton NHS Foundation Trust – NHS Oversight Framework - NHS England public data gateway

Domain summary

Average score

Domain summary

Average score

Quartile

Domain metrics

Cookies on the NHS England public data gateway

Domain summary

Average score

Quartile

Domain metrics